Terms of service

Last updated: February 2, 2026

Welcome to Timeless Hidaya. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country of residence.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or website for any unlawful or unauthorised purpose.

2. Products & Descriptions

We make every effort to display our products as accurately as possible. However, colours, finishes, and details may vary slightly due to lighting, screen settings, or manufacturing variations.
All product descriptions and pricing are subject to change at any time without notice.
Our products are intended for personal use only and not for resale unless explicitly agreed.

3. Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.
We reserve the right to cancel or limit quantities of any order at our discretion.
Prices are listed in the applicable currency and include taxes where required by law (unless stated otherwise).
Payment must be received in full before an order is processed and shipped.

4. Shipping & Delivery

Delivery times provided are estimates and may vary due to external factors beyond our control.
Timeless Hidaya is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
Risk of loss or damage passes to the customer once the order has been dispatched.

5. Returns & Refunds

Returns are accepted within 30 days of delivery, subject to our Return Policy.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds are processed once the returned item has been received and inspected.
For returns, damaged products, or concerns, please contact:
📧 timlesshidaya@gmail.com

(Please refer to our Return Policy page for full details.)

6. Damaged or Faulty Items

If your item arrives damaged or defective, you must notify us promptly with clear photos and your order number.
We reserve the right to assess whether an item qualifies for a replacement or refund.

7. Intellectual Property

All content on this website, including logos, images, text, designs, and branding, is the property of Timeless Hidaya.
You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

Timeless Hidaya is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the product in question.

9. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.
We are committed to protecting your data and handling it responsibly.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Continued use of the website following changes constitutes acceptance of the updated terms.